But he only got part of the deal. "We educated them through the whole process and were about to get an order when they said, 'We want to work with you and use your services, but we're buying the ...

As I discussed in my previous post, part one of a two-part series, digital customer care, self-service, and automation are critical tools in helping contact centers deal with interaction volume that ...

Cogent Communications, a provider of IP networking, Ethernet transport and co-location services, this week introduced its first formal partner program as it looks to drive more of its enterprise sales ...

The perennial dominance of the agent channel in the insurance industry continues to face strong headwinds due to increased competition and evolving consumer expectations that have been highlighted by ...

For decades, digital leaders have organized their business and security strategies around a familiar set of channels. Web, mobile, voice and physical environments shaped how organizations designed ...