Forethought was years ahead of its time and the 2018 winner of TechCrunch Battlefield.

From graph databases to automated machine learning pipelines and beyond, a lot of attention is paid to new technologies. But the truth is, none of it matters if users aren’t able to handle the more ...

Businesses considering integrating artificial intelligence into their customer service workflows might be interested in a new video created by IBM. During which Manish Goyal, a Senior Partner at IBM ...

In today’s fast-paced business landscape, customer service is no longer a support function. Advancements in technology have transformed the contact center into a core value driver for the business.

Artificial intelligence-powered communication automation provider IntelePeer Cloud Communications LLC announced Thursday it has raised $140 million in new equity and debt financing to support the ...

Imagine this: a customer visits your Shopify store at midnight, eager to track their order or inquire about a product. With no one available to respond, they leave frustrated, possibly never to return ...

CustomGPT.ai can be integrated into Windows-based customer support systems to handle routine queries 24×7. An automated customer support offers several benefits for both businesses and customers. This ...

How to automate customer service: The ultimate guide From graph databases to automated machine learning pipelines and beyond, a lot of attention is paid to new technologies. But the truth is, none of ...