Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Sustainability is no longer just a fashionable buzzword. Today, sustainability is a key to ...
Today, the narrative has matured. Organisations have moved beyond the hype, adopting an approach to AI grounded in pragmatism ...
Judging from the number of BPO mergers and acquisitions this year, there is still plenty of confidence in the benefits of a “human touch” in customer service, along with increased trust in the value ...
Do you know how significant the business process outsourcing industry is to major businesses nowadays? From online giants like Amazon to finance powerhouses such as JP Morgan, BPO companies played a ...
Indian BPO exports stand at USD 45 billion, making up 20% of overall outsourced spends. These exports have grown at a CAGR of 7.8% between FY2015–25, which is 250–300 basis points higher than global ...
In this bustling city dubbed the silicon plateau, the frenetic pace of hiring for software development operations, call-center activities, and business process outsourcing (BPO) – much of it to serve ...
Opinions expressed by Entrepreneur contributors are their own. Most people are familiar with how real estate agents get paid, i.e. earning a commission when they sell a house and the escrow closes.
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BPO employees’ group urges Marcos to strengthen safe labor practices
A group of business process outsourcing (BPO) employees on Thursday urged President Ferdinand Marcos Jr. to enforce measures that will ensure the rights of BPO workers to safe labor conditions amid ...
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