New technologies are redefining the customer and employee experience in financial services. If you’re of a certain age, you might remember going to a drive-thru bank, where you’d put your deposit into ...

Robotic process automation (RPA) combines robotic automation with artificial intelligence (AI) to automate human activities for banking. RPA has reshaped the back-end of banking processes, and banks ...

Bank of America CEO Brian Moynihan said the company estimates internal AI-enabled tools now represent the equivalent output ...

Resilience and adaptability are key to delivery of excellent service levels in operations, as these features can make or break the delivery of new products and services. When it comes to building ...

Bank and credit union leaders are eyeing intelligent automation as a path for growth and improvements in fraud detection, customer service and other areas, according to new research from American ...

NEW YORK, April 8, 2021 /PRNewswire-PRWeb/ — Bank Automation News and Kearney, a leading global consultancy, has formed a content partnership that will deliver crucial analysis and insight on banking ...

There’s clear evidence of how much the COVID crisis has driven online uptake in the traditional retail banking sector from the revelation by NatWest that 58% of its customers are now digital-only, up ...

It’s no secret that in today’s business climate, corporate banks are feeling the squeeze. They struggle with an installed base of pre-modern applications and archaic processes. Now is the time when ...

Tamilnad Mercantile Bank plans to repurpose 50% of its workforce into sales roles over two years amid tech automation.

We know, we know. How many words can technologists add hyper too? But don’t roll your eyes just yet. Trust us, if you work in banking, hyper-automation will likely be the latest buzz word you hear in ...