The CRM landscape is shifting gears — and it looks as though 2012 will be the year that will see investments in technologies to cash in on a veritable explosion of social media, mobile and integration ...

Hype drives us all: we cheer for our products and later duck the jeers from market pundits and customers. 2012 saw plenty of hype in CRM. Let's separate the substance from the hype and see where CRM ...

For many years, influencers/analysts have heard the a clarion cry from small CRM companies: You guys only cover the big companies and never give us coverage You guys don't respond to us You never ...

The editors of CRM magazine would like to extend their deepest appreciation to those who took part, in degrees large and small, in evaluating this year's CRM Market Awards. This issue, and the Market ...

The latest enterprise software forecast from Gartner shows Customer Relationship Management (CRM) increasing to a $36.5B worldwide market by 2017, a significant increase from the $20.6B forecasted in ...

Showing signs of growth through 2013 and beyond, the latest round of CRM forecasts illustrate how quickly behavioral and predictive analytics, greater usability, integration with social media and ...

Okay, I've made some decisions and have pared down the list to the finalists. A couple of things and then onto the list. Please remember, this isn't CRM Idol. I'm not trying to showcase small ...

Dubai, UAE - April 29, 2013 -- Salesforce.com passed SAP as the lead vendor in the worldwide customer relationship management (CRM) software market in 2012, according to Gartner, Inc. Total worldwide ...

They have maximized their customers’ loyalty with effective use of CRM, delivering world class customer experiences. Improvements in CRM have given organizations the opportunity to carefully model ...