Consumers today fully expect great customer service—and for that reason, call centers are upgrading the tools provided to agents to help them achieve that goal. Computer Telephony Integration (CTI) is ...

ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic today announced that its CTI and Contact Center solution is now available on SAP ® Store, the online marketplace for SAP and partner offerings. The solution, ...

Envox Worldwide, a maker of voice solutions, says that its Envox CT Connect, a standards-based computer telephony integration (CTI) software, now provides CTI call control capabilities for Microsoft ...

ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, a leading provider of cloud contact center software, today announced it will unveil its newest ServiceNow integration capabilities at upcoming NowForum and ...

CTI Group, a developer of telecommunications solutions for fixed, mobile, and converged communications, announced a new partnership with BroadSoft as an integral part of their new Call Center Xpress ...

Zendesk stands as a popular choice for businesses aiming to improve their customer experiences. However, there is a problem of seamlessly integrating Zendesk with other tools that can simplify the ...

ZRG International is an IT & Telecom solutions and system integration company that specialises in the area of Telephony, CTI and Contact Centers. ZRG has helped organisations increase customer ...

With network times developing, It will be the best choice for the companies desired to advance their competition ability to set up a Customer Contact Center as well as to improve the level and ...