Maximize customer loyalty by learning how strong contact center leadership defines the CX vision, empowers agents, and ...
Effective call center coaching techniques will turn call center QA insights into action, boosting agent performance, FCR, and ...
How to Start Working as a Call Center Agent From Home Your email has been sent A dependable call center agent is always in demand. Learn how to find remote work, show your qualifications, and start ...
While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...
A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...
Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...
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AI shakes up the call center industry, but some tasks are still better left to the humans
NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information ...
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