Sentillian, an innovator in AI-driven call center solutions, announced a strategic partnership with Hogan Technology, a provider of communication technology and services, to expand beyond the legal ...

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its people engaged?

While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...

MISSISSAUGA Ontario Cara Operations Ltd., based here, Canada's largest full-service restaurant operator with multiple brands, will use Exit 41 Inc.'s Order Perfect 2.0 technology for call center ...

Contemporary ai call center technology encompasses integrated solutions that collaborate seamlessly to generate fluid customer interactions. These comprehensive systems incorporate intelligent virtual ...

Learn how to set up a virtual call center without wasting time, money, or resources on things that don't matter. When is the extra efficiency of a predictive dialer vs power dialer worth it? Learn ...

CINCINNATI Sixteen-unit Wendy's franchisee Miami Management Co. Inc. based here is rolling out to all its restaurants Exit41 Inc.'s Order Perfect remote call center technology for drive-thru order ...

Even with expanded digital tools, healthcare call centers are still the main and often most strained access point for patients. Whether confirming or rescheduling an appointment, patients continue to ...

Facing major budget shortfalls, Denver is cutting back hours and staff for the 311 call center and looking to leverage an ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes. Call center management is the backbone of effective customer service operations.

Today's call centers offer businesses a wealth of valuable features to help answer customers' calls faster and provide efficient customer service. They route incoming callers to the right person ...

The director of the Office of Unified Communications (OUC) says that on average call pickup time is 4.4 seconds down from ...