NUMBER of recent raids conducted by the authorities in different cities point to the growing threat fraudulent call centres ...

Although you are likely to have dealt with both male and female call centre agents, the fact is that 71% of workers in the global call centre industry are female. Dubbed the "female ghetto" or, more ...

The pandemic is a severe stress test for the business continuity plans of global corporations. The operators of call centres are playing an important role in meeting that challenge, and it has not ...

We are a team of writers, experimenters and researchers providing you with the best advice with zero bias or partiality. Salesforce predicts that by 2027, 50% of customer service cases will be ...

Call centre workers in India. ILO in Asia and the Pacific, CC BY-NC-ND The outsourcing of call-centre work to developing countries by Western companies has become a huge business. For many, it ...