In celebration of Youth Month, Engen is proud to highlight the success of its inaugural Call Centre Skills Centre (CSC) learnership and announce the intake of ten new trainees—all people with ...

19 July 2006 MUSCAT -- Bahwan CyberTek group, in association with Infoline LLC, has initiated a six months' intensive (1,000 hours) call centre training for an initial batch of 25 trainees who have ...

The days of broadcast media training for bank call centre operatives may not be far off. The UK's first direct in November announced plans to offer video access to customer representatives over the ...

IT IS a familiar litany. Your call is important to us. An operator will be with you as soon as possible. Your call may be recorded for quality-control and training purposes. These phrases are familiar ...

'One of the large banks is extracting management from the call centre into the back office, and moving the call centre training across too,' said Treaster. Asked how the notoriously feisty bank unions ...

Call centres are appearing everywhere. Representing a new way of integrating telecommunications and computer technology into the process of reshaping the division of labour, they are predominantly ...

QPC today announced that it has completed an agreement with the ICMI, that will mean that it will be the sole provider of the ICMI's contact centre training courses in the Middle East region. Starting ...

17 May 2010 Leaders of the Middle East Call Centre industry assembled at the Crowne Plaza hotel, Dubai last Wednesday for the annual industry awards ceremony. The event, organised and hosted by ...