Why Phone Customer Service Matters More Than Ever in the Digital Age

Inbound phone support is an undervalued customer service tool. Here is how to turn phone support into a source of customer ...
Marketplace

Calling customer service? Good luck speaking to a human.

If you’ve been on the phone with customer service recently, there’s a good chance your first interaction was with a bot, or maybe automated voice, telling you to press some number to get to a menu to ...
CMS Wire

71% of Consumers Say Calling Customer Service Is More Stressful Than the Problem Itself, Zingly Report Finds

SAN FRANCISCO, Nov. 21, 2024 /PRNewswire/ -- Zingly.ai, the GenAI and digital-first CX Center provider, released survey results indicating a critical gap in current customer experience offerings, ...
Forbes

The Key To An Unforgettable Customer Service Experience

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are two reasons your customer service is unforgettable ...
Forbes

Three Strategies To Bridge Common Customer Service Gaps

The mission of customer service should be self-explanatory: to better serve a company's customers. And yet so many large enterprises fall short of this goal. They don’t have robust systems in place to ...
USA Today

Frustrated travelers start recording customer service phone calls. But does it work?

Oh, the lengths some people will go to get better customer service. Like recording phone calls with a customer service agent. Robert Grunfeld, who had a ticket on a United Airlines flight from Newark, ...