Change isn’t inherently bad, but how it’s implemented and carried out has a huge impact on how employees react to it.

Change is hard. Whether it’s a personal change, a business transformation due to a new technology rollout, or a shift in company culture, most people tend to resist change, even when it’s beneficial.

The “playbook” is Bain’s methodical guide to modernizing an organization’s enterprise resource planning (ERP) system. And it played a vital role in Bain’s own ERP journey. About nine out of 10 ERP ...