The debate over the dominance of email versus chat-based collaboration platforms in professional settings continues to grow as businesses seek secure, efficient, and user-friendly communication tools.

OpenAI’s ChatGPT was down for some time yesterday — exactly how long is a little blurry, as reports varied from a few hours to almost the full day — as the company worked to fix a glitch that made ...

Contact centers are so focused on phone and chat that they often neglect input from channels like email. But one firm is offering what it says is a solution. Cresta, an AI-based contact center ...

The Amazon Connect agent workspace now supports third-party applications. “This allows customers to take either their existing vendor–built solutions, like calendaring applications and analytics apps, ...