Sure, there's ChatGPT and Claude, but most companies with online customer service now use AI chatbots, too. Here's what you need to know. Barbara is a tech writer specializing in AI and emerging ...

If we want to trust the future of AI, we need to break our reflex to use it as a stand-in for therapists, friends or human connection.

Many businesses today are deploying chatbot technology in enterprise messaging to gain operational efficiencies and competitive advantages. The use of chatbots is growing, and from 2023 to 2030, the ...

A few minutes with a chatbot may be enough to make it seem more mind-like. New research explores why humans start seeing ...

One of the most effective ways to leave a positive impression with a customer is through excellent customer service. And while the human element of business-customer relationships is still key in ...

Seattle Mayor Katie Wilson is straying from her predecessor’s artificial intelligence ambitions, pausing the rollout of Microsoft’s AI Copilot chatbot for city employees.

As artificial intelligence (AI) continues to evolve at a breakneck speed, custom chatbots are no longer reserved for big companies with a dedicated team of coders. AI chatbots are being used by ...