Problem solving in business, in general, and marketing, in particular, is a complex process that generally requires the input of many with all seeing different sides of the same problem. Within the ...

We study an optimal admission of arriving customers to a Markovian finite-capacity queue, e.g. an M/M/c/N queue, with several customer types. The system managers are paid for serving customers and ...

Asking someone, "What's your problem?" can seem like a confrontational challenge. It's like saying, "So, tell me: What's irking you? What is it that's nagging you or getting under your skin, ...

Managing a power grid is like trying to solve an enormous puzzle. Grid operators must ensure the proper amount of power is ...

The Journal of the Operational Research Society, Vol. 50, No. 6 (Jun., 1999), pp. 581-595 (15 pages) This paper is aimed at researchers and practitioners in ...