A study by USA TODAY and Plant-A Insights analyzed which financial services companies offer the best customer service in ...

According to new research, interacting with automated chatbots for customer service is viewed by consumers as a source of increasing frustration. In fact, over 72% of respondents in a recent UJET ...

We all understand why companies want to offload their customer service to bots and hard-to-find remote “representatives” distributed all over the world: it saves money. The last resort of customer ...

Inclusive customer service goes beyond good service—it treats all customers equitably, removing barriers that may hinder their access to goods, services, and facilities. This article provides insights ...

For years, customer service has frustrated both businesses and consumers. Long wait times, disjointed communication, and inconsistent service have dissatisfied many customers, creating significant ...

Customer service problems in the U.S. have hit unprecedented levels, and Americans have become increasingly aggressive in their efforts to address those issues, according to new data. But experts say ...

The research explores the question of how personalized customer service profiles influence customer behavior compared to standardized profiles.

California's new Right to Human Customer Service Act would require large businesses to provide human customer service ...

New Jersey businesses are stepping up their customer service game, trading indifference for genuine care, as seen in thoughtful interactions at car dealerships and insurance companies.