The deployment of rep enablement technologies from automation to artificial intelligence (AI) can boost the efficiency of customer service representatives (CSRs) and help save money while improving ...

STAMFORD, Conn.--(BUSINESS WIRE)--Service organizations that make their frontline reps a top priority can improve both productivity and customer loyalty, according to new research from CEB, now ...

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If you’ve been trying to file for unemployment benefits, claim an airline refund or hunt down a lost package, chances are you’ve called a customer-service line once, twice — maybe 15 times. You’ve ...

Every time I'm about to call a customer service line – dread washes over me. I know I'll fold as soon as a customer representative says they can't help me, and I feel like I've lost before even trying ...

A compassionate customer experience can stay with you forever—just like these real-life examples shared by our employees. We’ve all missed important moments during the pandemic. For me, it was the ...

F.A. Peabody Insurance is proud to announce that Shelby Stanhope, customer service agent for personal lines in the company’s Houlton ...

The angst is reflected in the number of customer service complaints that have been filed in the past several weeks. Customer service complaints have increased. Coronavirus has left customers desperate ...