Here at Bubble we like to think we have a pretty great social media presence. Anna’s addicted to Twitter, Facebook and LinkedIn and I’m pretty active on Google+ and Twitter too (I fell out with ...

Nicole Leinbach-Reyhle, a regular contributor to Forbes magazine, says there is a proven way to kindly and productively handle difficult customers, and it comes in a 10-step method. “Calmly listen to ...

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. It’s indisputable that online reviews have become one of the ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Preview this article 1 min Owners who ignore customer ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...