It’s a digital-first world. Whether for sales assistance, customer service, or general information, customers increasingly prefer engaging with businesses through websites, web chats, or messaging ...

Forbes contributors publish independent expert analyses and insights. Tony Bradley covers the intersection of tech and entertainment. HUMAN Security secures $50 million in a growth funding round to ...

BOSTON--(BUSINESS WIRE)--athenahealth, a leading provider of network-enabled software and services for medical groups and health systems nationwide, today announced findings from new research using ...

Today, the average American leverages digital tools to help them shop, bank, travel and more. Yet, when it comes to interacting with healthcare practices, many patients still engage with clinicians ...

Bank of America (NYSE:BAC) reports record digital engagement, with nearly 30 billion client digital interactions in the past year. AI assistant Erica has handled more than 3.2 billion interactions ...

SAN FRANCISCO--(BUSINESS WIRE)--Today, ON24 (NYSE: ONTF), a leading intelligent engagement platform for B2B sales and marketing, recognized customers who are driving tangible results through standout ...

Autodesk, Guardian, SAP, UCB and others were honored for using digital engagement to increase revenue, advance AI adoption and innovate customer experiences SAN FRANCISCO--(BUSINESS WIRE)-- Today, ...

Small businesses face a constant challenge: how to stand out and build lasting relationships with customers in a crowded digital landscape. The good news is, today’s digital tools offer more ...

Social media platforms are a great way to connect with Buffs near and far. Content posted to official social media accounts on behalf of CU Boulder is public and, therefore, has associated risks. This ...

This year's Digital Counties Survey awards from the Center for Digital Government* honor local digital government achievements in the range from enhancing cybersecurity to expanding the use of AI and ...