[19:42] Soft Skills as the New Hard Skills - Christine explains why the next era of leaders will be defined by leadership ...

Although it can sometimes be misused, empathy is a generally valuable approach to take with other people—including at work. Often, when people are upset or frustrated, they first want to be heard and ...

The working world is undergoing a wide and constant shift. Technology advancements, the proliferation of remote work and changes in external conditions have altered so many elements of company ...

Empathy training programs that include practice and feedback tend to be most effective. Experiences such as travel, learning ...

What exactly is customer service-specific empathy? And how do you go about training employees in it (if, in fact it can be trained for) and deploying its power at your company? Let me back up. If you ...

Three practices distinguish organizations that sustain EI capabilities long-term: selection and promotion, leadership ...