To some extent, many organizations, if not all, suffer from some form of performance deviation. This can manifest itself in any goal or standard against which organizations may measure themselves.

The fire service is built on a foundation of camaraderie, courage, and a shared mission to protect and serve. Yet, like any profession, it is vulnerable to the pressures of everyday operations, human ...

The "normalization of deviance" describes the dangerous phenomenon where individuals or groups gradually accept substandard practices, like skipping checklists or preflight preparations, until they ...