Geek Squad employees were told to prepare to send their Samsung components back. Geek Squad employees were told to prepare to send their Samsung components back. It’s been an interesting couple of ...

The FBI has been in cahoots with Best Buy's Geek Squad for at least the past decade, new documents obtained by the Electronic Frontier Foundation (EFF) via a Freedom of Information Act (FOIA) lawsuit ...

I wore the world's first HDR10 smart glasses TCL's new E Ink tablet beats the Remarkable and Kindle Anker's new charger is one of the most unique I've ever seen Best laptop cooling pads Best flip ...

Best Buy, in a shift toward AI, laid off Geek Squad field agents, home-theater repair technicians and phone support specialists last week, according to current and former employees. The ...

Questions were raised last year about whether FBI agents were actively recruiting technicians at Best Buy’s Geek Squad to search for illegal content on customer devices. According to newly released ...

Note: The post has been updated to include comments from Best Buy. Best Buy has quite a support service in Geek Squad. It’s the only national tech service center, and it makes house calls. I had a ...

The FBI has been paying Geek Squad employees to act as informants, according to documents obtained by the EFF via a Freedom of Information Act lawsuit. For people who don’t know how to repair their ...

Markevis Gideon knows you can’t stand Geek Squad. He used to work for Best Buy’s ubiquitous tech-support arm, known for its black-and-white Beetles Priuses and its never-ending turnaround times. But ...

Documents relating to a Kentucky investigation indicate that the FBI treated Geek Squad employees as informants, identifying them as "CHS," which is shorthand for confidential human sources. This ...