Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

Help desk and call center vendors are finally catching the Internet bug ? albeit quietly ? as a number of major and minor players over the last year have begun transitioning their solutions from a ...

A high-level description of services provided by the Technology Help Desk. The responsibilities of the Technology Help Desk When and how to contact the Technology Help Desk. The incident/case process ...

When schools around the country shut down for the coronavirus, forcing districts to become remotely-run operations nearly overnight, at least one thing in the turmoil of a transition so monumental was ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. During the past several months, IT automation has gone ...

Monday through Thursday: 8 a.m. to 7 p.m. Friday: 8 a.m. to 5 p.m. An after-hours help desk provides support for Elearning issues when the on-campus help desk is closed. Please note that other types ...

Pressed to provide technology help in the wee hours, many colleges turn to outside vendors It is just after 2 a.m. on a Tuesday here when a frantic student calls Brian P. Woodward from a college on ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--Espressive, a pioneer in artificial intelligence (AI) for enterprise service management (ESM) and a 2019 Gartner Cool Vendor, today announced its AI-based virtual ...