Hewlett-Packard's tech support engineers will soon be able to take a look under the virtual hood of your PC from thousands of miles away. The company plans on Monday to unveil a service, called ...

I got a press release from HP recently announcing the opening of its new service center in Conway, Ark. “The $28 million site will employ more than 1,000 employees and is evidence of HP’s continued ...

The Consumerist has an excellent tip on helping computer manufacturers improve their technical support. Instead of calling the number listed on your computer, dial one of these instead: Apple: 800-894 ...

It's easy to get frustrated with home printers. You may not need them every day, but the day will come when you need to print an important document right away–and then running out of ink or having a ...

Regarding yesterday's item on the inability to access HP's Ink Dry Time option in the 4.2 version of its DeskJet 900 series printer driver, we received several replies: An HP tech Support sent this ...

North American customers who purchase certain Hewlett-Packard (HP) PCs can begin signing up Wednesday for free upgrades to Windows Vista once it is available on Jan. 30. HP also is offering customers ...