At my current company, C1, we talk a lot about elevating connected human experiences, and for me, developing and using technology is all about creating better human experiences. But what do we mean by ...

In the quest for knowledge, science often prides itself on objectivity and empirical evidence. It is often contrasted with lived experience, which is defined as innately subjective and clearly in ...

The striking paradox is that science tells us both that we’re peripheral in the cosmic scheme of things and central to the reality we uncover. Unless we understand how this paradox arises and what it ...

Balancing AI and humanity. The future of customer experience lies in blending AI’s efficiency with human insights to create authentic, emotionally engaging interactions. Emotional intelligence in CX.

It’s nearly impossible to open LinkedIn or any news feed without seeing posts about artificial intelligence (AI). User comments often express trepidation that their jobs may one day be outsourced to ...

If you could be plugged into a machine that simulated the perfect experience — limitless joy, deep connection, a sense of purpose — yet you knew it wasn’t real, would you choose to stay plugged in?

This blog post was authored by B. Sanborn, Design Research Leader, DLR Group. In an era dominated by screens, virtual meetings, and hybrid schedules, it’s tempting to assume the value of physical ...