The Casewise Visual Process Model for ITIL is a portfolio of fully mapped, visual business process models depicting all the guidance from each of the five new ITIL version 3 and eight ITIL version 2 ...

The latest revision of the IT Infrastructure Library (ITIL) is about to become official, but even its most vocal proponents can't agree on just how long it will be before the latest version of the ...

It’s been nearly a year since Version 3 of the IT Infrastructure Library (ITIL) came out. The update to ITIL, a framework for best practices in IT service delivery, was intended to sharpen its focus ...

If you’ve embraced the IT Infrastructure Library best practices framework but haven’t yet touched Version 3, you’re not alone. Three years since becoming available, ITIL v3 adoption within the ...

ITIL: What goes in a Configuration Management Plan? Your email has been sent Configuration management is one of the few processes that overarch all other process and service lifecycle phases in ITIL ...

HP today announced it has enhanced its service management portfolio to help IT organizations put into operation the capabilities of the recently released IT infrastructure library (ITIL) service ...

NEW YORK, February 16, 2011 /PRNewswire/ -- EasyVista Inc. (http://www.staffandline.com/Front/index.php), a global leader in IT Service Management (ITSM), today ...

The Information Technology Infrastructure Library (ITIL) is a set of best practices for improving and aligning IT services to business needs. ITIL processes provide various key performance indicators ...

ITIL adoption requires more than software and tools. You need a bold strategy that aligns IT service with corporate goals and encourages employee and stakeholder buy-in. IT service management (ITSM) ...