Genesys Telecommunications Laboratories, an Alcatel company, all hot and bothered as they prepare to hit the boiling streets of NYC and the SpeechTEK show, says they're offering “to replace legacy ...

OLD GREENWICH, Conn., May 20, 2020 /PRNewswire-PRWeb/ -- Speakeasy AI today announced a deeper investment in Genesys as a partner solution, given recent successes with their integration. Speakeasy ...

5 Types of IVR Testing Tools and When to Use Each Your email has been sent Discover the difference between types of IVR testing tools, ensuring optimal performance and security for your business phone ...

IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, as long as it is done responsibly. Companies should conduct IVR testing routinely to ensure ...

Interactive Voice Response (IVR) is a mechanized innovation that enables human-to-human communication via DTMF input (Dual-tone multi-recurrence). In today’s business world, virtually all businesses ...

This week we share news around CX assurance platform updates, a web-based workflow building and management tool, Rich Communication Service messaging, backup voice service, and phone number management ...