For companies looking to implement AI to drive customer experience improvements, availability of and ready access to knowledge content is critically important. After all, AI assistants, whether agent- ...

Knowledge management has been around for decades. The promise of AI innovation in knowledge management lingered on the fringes for years — the application of AI was just outside of possible and not ...

Companies with successful strategies for making their CX knowledge AI-ready are seeing double-digit gains in revenue and ...

According to the Ark Invest Big Ideas 2025 report, agents will increase enterprise productivity via software. Companies that deploy agents should be able to increase unit volume with the same ...

Public sector organizations in emerging economies could improve their performance and resilience by taking a more systematic ...

Every now and then, an idea or concept takes the productivity nerds of the internet by storm. We get so obsessed that it breaks through to the mainstream, and you can’t seem to go anywhere online ...

The goal of Knowledge Management at the World Bank is to effectively manage the knowledge generated through World Bank projects, providing faster and more effective access to relevant internal and ...

People’s fear of intelligent machines taking over the world has long been a popular theme in science fiction. Neuromancer, Blade Runner, Westworld and The Matrix are just a few of the movies, TV shows ...