Embedded in the Genesys Cloud CX™ platform, eGain Knowledge Hub for Genesys™ delivers proactive knowledge and AI conversational guidance to empower contact center agents SUNNYVALE, Calif., Nov. 01, ...
eGain Knowledge Hub™ fills a huge gap in digital customer engagement, while eliminating chaos from islands of knowledge and customer context SUNNYVALE, Calif., Sept. 07, 2021 (GLOBE NEWSWIRE) -- eGain ...
New fully-secure, freight-native knowledge capabilities bring operational judgment directly into workflows for brokers, carriers, shippers, and more Augment, the AI productivity platform for logistics ...
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