It’s not news that today’s customers expect a consistently branded experience with access to personally relevant content across all touchpoints from computer to smartphone to kiosk to store. And most ...

Online ventures generate most of their sales online. Examples include online discount brokerages, auction sites for used items, retailers providing consumer goods and music download services.

Leveraging data from customers’ in-store and online activities to create more personalized email communications, Finish Line has expanded its customer base while simultaneously boosting open rates by ...

A mobile phone in our pockets, a Fitbit on our wrists, in-car nav and digital radio options, OpenTable reservations, showrooming in-store, Apple Pay at checkout and Netflix on our TVs: we are truly ...

Online and offline customer contact points, also known as touch points, are business facets that deal with how a company interfaces with its customers. Although touch points technically deal with a ...

To achieve success today, entrepreneurs must have a concrete plan for showcasing their brand to their target audience. With both online and offline marketing now being essential business elements, a ...

In retail, it’s common knowledge that your business must adapt to changing consumer preferences to stay relevant. But economic disruption has escalated that need to be nimble like never before. The ...

Whether through branded content on social media or print ads for specific products, consumers often first encounter a company through its marketing efforts, and reaching target customers both online ...