“These high turnover rates are extremely problematic for the industry given the essential role of client advisors as competitive assets in the customer journey,” the CXG report states. Everyone in ...

It’s no secret that attracting and keeping retail talent is becoming ever more difficult. To tackle this challenge, luxury giant LVMH’s North American division has taken its recruiting efforts ...

Any experienced executive in the luxury trade will tell you that achieving true omnichannel excellence for luxury goods is next to impossible. The very nature of luxury retailing — which requires a ...