Among the endless number of decisions faced by those who run infusion centers, perhaps none is more hotly debated than what the “best” way is to assign patients to nurses. Over the last six years, my ...

Brenda Pignone, a staff nurse at Massachusetts General Hospital, arrives before 7 a.m. on a typical day. For 26 years, she's taken the elevator to a floor known as White 7, where most of her patients ...