Walt Disney once said about movies, "Do what you do so well that they will want to see it again and bring their friends." The famed animator's quote can also be applied to customer service. If a ...

Field service management software allows you to manage all your reporting, scheduling, dispatching, invoicing, and customer account management needs, all from a single platform. We’ll break down the ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

Building a strategic plan for services management is like putting together a jigsaw puzzle: First you need all the pieces, and then you have to fit them all together. However, there are several key ...

Long regarded as the set of practices and solutions for ensuring that technology is best meeting the needs of users, the IT Service Management function now serves as the vehicle that will deliver ...

Public-sector organizations face a unique set of challenges when it comes to managing service delivery for both citizens and employees. Limited resources, tight budgets and fragmented processes can ...

Anar Mammadov, Tech Co-Founder/CEO of Senpex and EtaVista AI, is a software development expert with 18+ years in enterprise solutions. To empower business growth, delivery service management must ...

This latest management scheme promises to prove IT’s value by linking business and technical information in a logical whole. Can BSM live up to its billing? For many network executives, downtime is as ...

SAN FRANCISCO--(BUSINESS WIRE)--HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils the 2025 Service Management World conference program.