Walmart has started using Spark City, a simulation-style training game in the form of a mobile app, to assist in training its store associates and prepare them for a variety of potential in-store ...

According to a 2022 analysis, the turnover rate for hourly in-store retail positions is 75.8%. In addition, 63% of frontline retail managers are thinking about leaving their roles soon — and some even ...

When a customer steps through the doors of a retail location looking to purchase a new product, they want to be helped by a friendly, knowledgeable sales associate who can answer their questions, ...

Retailers wanting to provide the best possible customer experience need to focus on building associate engagement and loyalty by treating them properly. Proper treatment starts during the training ...

Discussions about skill gaps have continued throughout the COVID-19 pandemic. The event has accelerated long-anticipated trends in automation, sources previously told HR Dive, piling on top of ...

The following is a release from Walmart: FORT WAYNE, Ind. -– Walmart opened its second training academy in Indiana today, at the Supercenter at 10105 Lima Rd. in Fort Wayne. The Walmart Academy is a ...