It's one of the most frank disclosures by a Fortune 500 company about job losses from AI. Says a B-school prof, "Now the ...

Calls to customer service rarely begin happily and are typically a frustrating struggle against an automated system to get a human representative on the line. One Denver man found out the hard way ...

United Airlines said it reduced its management headcount by 4% because of its adoption of AI and plans to make more cuts in ...

DENVER (WKRC) - A man said he lost thousands of dollars after calling United Airlines' customer service line and being connected to a scammer. According to KUSA, Dan Smoker had $17,000 charged to his ...

Smoker is still waiting to hear if he'll get his money back A United Airlines passenger trying to rebook flights over the phone says he lost more than $17,000 at the hands of a scammer. Dan Smoker, a ...

A United Airlines passenger claims he was scammed of $17,000 after a United customer service agent unknowingly transferred his call to a scammer. Dan Smoker, a resident of Denver, said he called the ...