In the early days of unified communications, I spent a lot of time writing and talking about the need for organizations to focus on end user adoption, usage, and training. I presented and moderated ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Scott Burgess Today’s ...

As knowledgeable as they may be, not every tech-minded individual is gifted at imparting their wisdom. And, as tech managers know, the systems they deploy are only effective when they’re actually ...

You know the adage: There's no patch for human stupidity. But as many organizations have witnessed their user security training programs falling flat, along with a constant wave of targeted and other ...

A new study published in the Journal of Clinical Informatics takes aim at the notion that lackluster user experience is an essential part of electronic health record usage. Instead, it emphasizes the ...

Developing information systems is a high-risk occupation and user acceptance testing (UAT) is the backstop that can avoid disasters. Not convinced? In June 2012, the interruption to NatWest and RBS ...