Stanford’s Bob Sutton and Huggy Rao on how to boost efficiency and satisfaction while also improving innovation and decision-making. Organizations too often subject their employees and customers to ...

A trend to try to improve patience, focus and capability.

Today, everything is frictionless. Whether you’re parking your car, selling your home, hitting the drive-thru or drying your hair, there’s a company promising to save you time and eliminate any hassle ...

Friction isn’t always a flaw. When effort is intentional and optional, it can turn routine interactions into experiences customers remember. Friction can be a good thing. Last holiday season, I bought ...

Have you noticed any of the following symptoms in your organization? 1) Too many unnecessary meetings 2) “Corporate politics” 3) Low employee morale 4) Avoidable delays and errors 5) Under-performing ...