When explaining Zappos.com’s almost-obsessive dedication to customer service, the e-tailers’ employees always seem to turn to real-life tales. “That’s the Tony pizza story…” began Jane Judd, senior ...

Add Yahoo as a preferred source to see more of our stories on Google. Click here to read the full article. Zappos is reallocating resources to provide a public service during the coronavirus crisis.

SEATTLE (TheStreet) — It’s Business 101: Happy customers become regular customers. And maintaining a core of regulars can be less time-consuming and expensive than constantly marketing to attract new ...

Add Yahoo as a preferred source to see more of our stories on Google. Tips include local restaurant delivery options to Netflix recommendations and finding grocery stores stocking essential items and ...

Just eight retailers out of 100 retail companies recently benchmarked by the e-tailing group have been recognized for providing superior online customer service. The other 92 may have a lot of ...

The Las Vegas-based online clothing and shoe retailer, which Amazon purchased in 2009 for $1.2 billion, confirmed to the Las Vegas Review-Journal on August 24 that its firebrand CEO of two decades ...

Forbes contributors publish independent expert analyses and insights. Adrian Swinscoe writes about service and the customer’s experience. A hospital that is busy dealing with coronavirus patients ...

When I first heard the term "Zapponian," I imagined a happy little alien who sends people shoes. My imagination wasn't too far off. Zappos, an online shoe and apparel shop, is a one-stop shop for ...

Tony Hsieh, who led online shoe retailer Zappos.com Inc. for two decades, had some surprising guidance for employees: If customers wanted a shoe Zappos couldn’t supply, the representative should ...

The online retailer known for its fanatical customer service tests digital assistant that helps you track down any fashion item -- even if the company doesn't sell it. Donna Tam covers Amazon and ...