Amazon is entering a new phase under Andy Jassy, using AI to streamline its workforce. The move continues a broader effort to reshape the company from within.

Amazon is currently using AI to optimize inventory in its fulfillment network, upgrade its customer service chatbot and improve product detail pages.

Chief Executive Officer Andy Jassy says he expects the company’s workforce to decline in the next few years as the retail and cloud-computing giant uses artificial intelligence to handle more tasks. Generative AI and AI-powered software agents “should change the way our work is done,