The year 2025 saw three stalwarts of consumer product good companies hang their boots – Suresh Narayanan (Nestle India), ...

‘Build it and they will come’, they said. First, who exactly is ‘they’? Second, it looks like ‘they’ were wrong, at least in today’s highly competitive world of consumerism. Traditionally, companies ...

Customer-centricity is the discipline of attempting to see things from the customer’s viewpoint rather than from your own, including the essential understanding that those who are “in the business” ...

Brand relevance is a constantly-moving target that CX and marketing professionals never stop chasing. For years, many leaders (including myself) have pursued a customer-centric approach to deliver ...

Customer centricity eased its way into business vernacular not long ago. It means different things for different brands. Ultimately, it’s about ensuring your customer and their voice have a seat at ...

Governor Sanjay Malhotra urges Reserve Bank staff to focus on customer centricity, financial inclusion, and regulatory ...

Christopher Lis leads the overall strategy, growth, operations and client management for the Global Healthcare Intelligence practice at J.D. Power. Michael Vermillion is vice president and general ...

Governor Sanjay Malhotra emphasized the need for enhanced supervision and regulatory calibrations at the RBI, with a focus on ...

RBI Governor Sanjay Malhotra urges staff to focus on customer centricity, regulatory calibration, and financial inclusion in ...

Marco Ricci reports on some of the initiatives pharma is taking to improve patient centricity, as highlighted during day one of this year’s eyeforpharma Patient Summit Europe conference. Among the ...

Bridging the gulf between patient centricity ambition and reality has never been more important for pharma – luckily, this seemingly insurmountable goal isn’t as far out of reach as many envision.