At some point, calling your tech-savvy friends and relatives for help gets old. Or rather, they stop answering the phone, and you’re left on your own to figure out why your Wi-Fi doesn’t work.

As households fill up with PCs, gadgets and networking gear, today's troubleshooters are finding ways to skip the house call. Erica Ogg is a CNET News reporter who covers Apple, HP, Dell, and other PC ...

Verizon is adding a new tool to its Fios tech support options as the coronavirus pandemic continues to keep people on lockdown around the US: virtual support. Partnering with a company called TechSee, ...

Tech to Us is a remote-access technical support company designed to meet the needs of clients at home and with small businesses. It offers four monthly or annual plans for a flat fee, which covers a ...

When engineers first received the Bomgar appliance back in March, the company had just released a new version, so the new documentation did not match the user interface (UI) on the old appliance.

ATLANTA--(BUSINESS WIRE)--EarthLink, a leading provider of internet and online services, is launching EasyTech to provide customers safe and secure technical support. EarthLink EasyTech offers remote, ...

LOS ANGELES, Jan. 13, 2011 (GLOBE NEWSWIRE) -- CyberDefender Corporation (Nasdaq:CYDE) ("CyberDefender"), a provider of Internet security software, utilities and remote technical support services that ...

Not everyone is a computer whiz it always easy to get your computer repaired. It often involves driving somewhere, shipping your desktop or laptop off to some factory, or paying hundreds of dollars to ...

In a nutshell, I'm looking for programs for remote access and technical support purposes. I'm in an organization of over 500 users spread across several job sites. When I started at this organization ...

If members of your family are finally moving over to a Mac, you're going to get called for technical assistance. Here's how to access the new Mac from across the town, country, or world by taking ...

LOS ANGELES, April 14, 2011 (GLOBE NEWSWIRE) -- CyberDefender Corporation (Nasdaq:CYDE), a leading provider of remote technical support services and Internet security software and utilities, today ...

Gone are the days when daunted PC owners had no choice but to call a help desk and walk through the support process by phone. New direct-to-consumer services are letting technicians access and fix PCs ...