The training programs can take place at client locations during nonbusiness hours in a group or one-on-one format.A prerequisite for starting this type of business is to be a customer service ...

Effective Customer Service Training. Today more than ever, excellent customer service is needed to retain customers. People are tired of spending hours on the phone with rude service people only ...

More businesses than ever are choosing now to invest in customer service training as we head into the post- (or nearly post-) pandemic era. And they’re right to want to do so: They won’t be ...

There is a mistake that many companies make when it comes to customer service training.

A customer service training manual serves as an invaluable tool for instructing your employees how to best provide top-quality service to your clients or customers. A comprehensive training manual ...

Because they have direct interactions with customers on a daily basis, a company’s customer service team plays a large role in that organization’s success. Quality customer service will not ...

Customer service training was one possible application, but Lublin also previously described the business as a way to empower marginalized voices. That lofty business model was short-lived.

HVAC contractors, especially those in the residential installation and service market, really have to pay special attention to how their technicians interact with customers. One bad experience could ...

De-escalation is the new customer service: Training to deal with angry, maskless patrons “I used to think that a bad tipper was the worst kind of customer. Little did I know" ...

In the fall of 2020, University Libraries introduced a new customer service training program to all its faculty, staff and student employees. This online program is aimed at orienting and training ...