Our premise is that the mantle of “King Kong” in the agentic era will belong to the first vendor that consistently ships ...

Maximize customer loyalty by learning how strong contact center leadership defines the CX vision, empowers agents, and ...

With the growth of agentic artificial intelligence, hospital contact centers should no longer be an area of confusing ...

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

We're on the cusp of AI agents changing our devices, Qualcomm says, but only if you ditch typing and tapping to ask AI.

With more agents claiming clients are cutting them out of deals, industry leaders warn that lawsuits could harm reputations.

Vonage, an Ericsson company, has introduced a new AI-powered fraud detection and identity verification solution designed specifically for contact centers. The Agentforce Identity Insights and Fraud ...