At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

The post Call Center Employee Only Has Part Of Her Vacation Time Approved, So She Talks To Her Manager And Finds A Way To ...

At an Indian startup office, developers are fine-tuning artificial-intelligence chatbots that talk and message like humans.

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...

New ICE recruits could take home up to $50,000 if they sign up to work at the agency's tip line facility in Williston, which ...

LimeChat competes with other AI companies like Haptik, which was acquired by Reliance Industries in 2019. Haptik’s AI agents ...

Discover how Austin 3-1-1 helps residents report issues, request city services and access local resources through one easy call, app or online portal.

Detective Brad Steinike received the 31st annual Beth Haynes Memorial Award to a standing ovation from law enforcement ...

Taylor O’Neal, a leader in organizing the union for MAC employees, says a key goal is to increase average pay from about $18 an hour to $25 an hour. (IBJ photo/Chad Williams) The Mayor’s Action Center ...

A self-proclaimed church leader who claimed to be Jesus’ best friend and allegedly took over the lives of his followers is ...

There are many reasons Gen Z thinks the American Dream is dead, from struggles with homeownership to job insecurity, and even ...