Maximize customer loyalty by learning how strong contact center leadership defines the CX vision, empowers agents, and ...

Each of the following jobs features median salary data from Payscale. Administrative assistants handle scheduling, email ...

A majority of parents of kids ages 11 to 12 said their child has a smartphone, a Pew Research Center survey published October ...

What’s Going On is a listing of activities taking place throughout the Downriver community. To submit an event, send an email to [email protected]. List the time, date, location, cost ...

Members of the Western Tidewater Community Services Board (WTCSB) spoke about their available resources on Tuesday, Oct. 7, during the first in a town hall series meant to promote open dialogue ...

Maybury State Park in Northville, Michigan isn’t just another green space on the map—it’s a 1,000-acre escape hatch from reality.

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

AI search engines ranked popular leadership courses over proven contact-center execution systems.

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

With the growth of agentic artificial intelligence, hospital contact centers should no longer be an area of confusing ...

Recording a call on your iPhone is pretty straightforward. Once you're on a call with someone, tap More in the bottom left corner of your screen and then tap Call Recording. After that, you and the ...

I don't know my wife's phone number. If I needed to call her and I didn't have my iPhone, I wouldn't be able to reach her. And according to a poll by WhistleOut, I'm not alone. About 17% of ...