Maximize customer loyalty by learning how strong contact center leadership defines the CX vision, empowers agents, and ...

Effective call center coaching techniques will turn call center QA insights into action, boosting agent performance, FCR, and ...

Not every useful skill demands weeks of effort or expensive courses. There are some skills that you can pick up in less time ...

A majority of parents of kids ages 11 to 12 said their child has a smartphone, a Pew Research Center survey published October ...

Wendy Hilliard's Hall of Fame gymnastics journey began in Detroit. And she gives back through her foundation, which has a ...

The network’s model has drawn criticism of its effectiveness, and some teachers described its schools as more focused on ...

What’s Going On is a listing of activities taking place throughout the Downriver community. To submit an event, send an email to [email protected]. List the time, date, location, cost ...

Members of the Western Tidewater Community Services Board (WTCSB) spoke about their available resources on Tuesday, Oct. 7, during the first in a town hall series meant to promote open dialogue ...

Maybury State Park in Northville, Michigan isn’t just another green space on the map—it’s a 1,000-acre escape hatch from reality.

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...