Phone outage at Plymouth senior facility leaves residents isolated and a family concerned about safety

The Waters of Plymouth senior facility says the phone line was accidentally cut last Thursday, and CenturyLink has still not ...

Asking Eric: If you don’t understand the overseas customer service rep, here’s what to say

I used to work in an international all center so I know the right way to handle an agent if you can’t understand their accent.

Asking Eric: This is the secret phrase to use if you can’t understand a help center rep

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.
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Is That Your Delivery Driver Calling or a Phone Scam? Don't Pick Up Until You Read This

If you receive a call from an unknown caller or a business you don’t recognize, let the call go to your voicemail. If the person had a genuine reason to call you, they’ll leave you a message. After ...
KCRG

CenturyLink outage in Cedar Rapids impacts 28,000 customers

CenturyLink says power issues at their Cedar Rapids office are impacting service for 28,000 customers. CEDAR RAPIDS, Iowa ...
WDRB

USA Cares expands lifeline with new Louisville call center to help veterans in crisis

A Kentucky-based nonprofit that helps veterans in crisis is getting a major boost to expand its reach across the country.