At an Indian startup office, developers are fine-tuning artificial-intelligence chatbots that talk and message like humans.

Cheap labour and English proficiency helped make India the world’s back office, sometimes at the expense of workers elsewhere ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

Telecom customer experience has evolved from basic metrics to real-time, data-driven, personalized engagement, creating new ...

Hyderabad: In a fresh alert against cybercriminals, the city cyber crime unit (CCCU) on Saturday warned citizens about a ...

LimeChat competes with other AI companies like Haptik, which was acquired by Reliance Industries in 2019. Haptik’s AI agents ...

Well-designed IVRs resolve issues, reduce cost and leave customers with a positive impression. Poorly designed ones create ...

MERRILLVILLE — Northern Indiana Public Service Company LLC (NIPSCO) said Thursday that natural gas residential customers can expect an increase in their winter heating bills this season compared to ...

A 30-year-old resident of Bahadurpura lost ₹1,09,000 to cyber fraud after searching for Wi-Fi services online and falling for a fake customer care number claiming to represent ACT Fibernet. The ...

Never share OTPs, UPI PINs, or enter random codes during transactions. Fraudsters often disguise UPI collect requests as ...

A federal judge ruled in favor of the CMS on Tuesday, one day before the start of Medicare open enrollment. A spokesperson ...