Cheap labour and English proficiency helped make India the world’s back office, sometimes at the expense of workers elsewhere ...

Business process management employs 1.65 million workers in call centres, payroll, and data handling in India. Hiring has ...

This year’s Customer Champions prove that delivering value to both customers and shareholders is possible, but it requires ...

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

LimeChat competes with other AI companies like Haptik, which was acquired by Reliance Industries in 2019. Haptik’s AI agents ...

At an Indian startup office, developers are fine-tuning artificial-intelligence chatbots that talk and message like humans.

Rep. Kevin Kiley (R-CA) is breaking ranks to scold GOP leadership for keeping the House closed for business throughout the ...

The growing trends in voice calling - dubbed the Proudhailers and the Walkie-Squawkies - are revealed in new research from ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

Telecom customer experience has evolved from basic metrics to real-time, data-driven, personalized engagement, creating new ...

New Jersey faces $3.3 billion in annual Medicaid cuts that could take 18% of state Medicaid subscribers off of insurance rolls. (iStock / Getty Images Plus) New Jersey should tighten Medicaid income ...