Sustainability is a consideration but doesn’t appear to be a main factor in consumers’ e-commerce purchasing decisions, ...

This may sound strange coming from someone who gets paid to offer an opinion in print once a week, but I’m getting tired of being asked to take surveys from organizations asking “How are we doing?” ...

The first phase of Cleveland Hopkins International Airport's $2 billion remodel won't be complete for another eight years, ...

We were told AI would revolutionise customer service. That it would make our lives easier, our interactions faster, and our ...

At AT&T, we’ve learned that customer obsession is the North Star guiding every decision, every innovation, every interaction.

SurveyMonkey, the world’s most popular platform for surveys and forms, today announced its latest SurveyMonkey AI innovations ...

# The results of the survey are as follows: # All ten respondents stated that the Central Purchasing Unit’s fill rate for stationary supplies was 20 percent. Stock outs, or running out of inventory ...

Federal agencies don’t regulate insurers, but Paulson had been studying rapid changes in the business. She built a team, met ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

In today’s competitive convenience and fuel retail landscape, personalization is no longer a nice-to-have—it’s a necessity.

Q4 2025 Guidance Call September 22, 2025 2:30 AM EDTCompany ParticipantsMark Heine - Chairman of Management Board & ...

While conversions matter, the real value of email lies in the relationships it builds, the brand awareness it sustains, and ...